Privacy Policy

At Computer Logic Pty Ltd (“Computer Logic”), we are committed to protecting your privacy and ensuring the security of your personal information. As a provider of comprehensive IT services, including managed services, cloud solutions, cybersecurity, and infrastructure support, we understand the sensitivity of the data entrusted to us. This Privacy Policy outlines how we collect, use, disclose, store, and protect your information when you interact with us, whether through our website, services, or other communication channels. We adhere to all applicable privacy laws and regulations in Australia.

This policy reflects our dedication to maintaining a high standard of privacy protection for our valued clients, website visitors, and all other stakeholders. Just as we strive for excellence in delivering reliable and secure IT solutions, we are equally committed to safeguarding your personal information.

1. Introduction and Scope

This Privacy Policy applies to all individuals and entities whose personal information is processed by Computer Logic in the course of providing our IT services and managing our website computerlogic.com.au. This policy’s scope extends to cover various data handling scenarios, reflecting the comprehensive support we provide. This includes:

• Clients and Potential Clients: Individuals and organisations seeking or utilising our services, including managed IT services, cloud solutions, cybersecurity solutions, network support, infrastructure management, software development, and IT consulting services.
• Website Visitors: People accessing and browsing our website, computerlogic.com.au, regardless of whether they are clients or potential clients. This does not include non-human traffic such as automated bots, web scrapers, or malicious activities (including Denial of Service attacks). Such activities fall outside the intended scope of this Privacy Policy.
• Suppliers and Contractors: Individuals and organisations providing goods or services to Computer Logic.
  · Employees and Job Applicants: Current and prospective employees of Computer Logic.
• Users of Managed Systems: Individuals whose data is stored or processed on systems we manage on behalf of our clients, subject to specific agreements.

This policy does not apply to information that is already publicly available or is exempted from the relevant Privacy laws.

We strongly encourage you to carefully read this policy to fully understand our practices regarding your personal information. By using our services or accessing our website, computerlogic.com.au, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Defining Personal Information

In the context of this policy, “personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable:

• Whether the information or opinion is true or not; and
• Whether the information or opinion is recorded in a material form or not.

This includes, but is not limited to: name, address, email address, phone number, date of birth, financial information, online identifiers (IP address, cookies), and employment details.

3. Information We Collect

We collect various types of information, including personal information, to effectively deliver our comprehensive IT services and continuously improve your experience. The specific information we collect depends on the nature of your interaction with us. Examples of information we may collect include:

• Contact Information: Name, address, email address, phone number, job title, company affiliation. This is essential for communication, project management, service delivery, and account management.
• Business Information: Company name, industry, business size, IT infrastructure details, specific technology needs. This information is crucial for understanding your business requirements and tailoring our services to meet your unique needs.
• Technical Information: IP address, browser type, operating system, device information, website usage data (cookies, analytics), network configuration details, system logs. This data helps us optimize our website, troubleshoot technical issues, and ensure the security of your systems.
• Financial Information: Billing address, credit card details (processed securely through PCI DSS compliant third-party payment gateways), bank account details (for payment processing). We handle financial information with the utmost security and confidentiality, adhering to strict security protocols.
• Support Information: Details provided during support requests, including descriptions of issues, screenshots, system logs, and remote access details. This information helps us diagnose and resolve technical problems efficiently and effectively.
• Job Application Information: Resume, cover letter, qualifications, references, and any other information provided during the application process. This information is solely used for recruitment purposes.
• Service Related Data: Data generated, stored, or processed on systems we manage as part of our managed services, cloud solutions, and cybersecurity offerings. This includes data residing on servers, networks, and cloud platforms. We treat this data with the highest level of confidentiality and security, adhering to strict confidentiality agreements and industry best practices.
• Marketing Information: Preferences for receiving marketing communications, participation in surveys or promotions.

We collect this information through several means, including:

• Directly from you: When you provide information to us through our website forms, email, phone calls, in-person interactions, or during project consultations.
• Automatically: Through the use of cookies and other tracking technologies on our website, computerlogic.com.au, as well as through system monitoring tools used in the provision of our services.
• From third parties: We may also collect information from third-party sources such as public company registers, credit reporting agencies, marketing platforms, or client referrals.

4. How We Use Your Information

We use your personal information for a variety of purposes, all aimed at delivering exceptional IT services and maintaining a strong relationship with you. These purposes include:

• Providing Services: To deliver our comprehensive range of IT services, including managed IT services, cloud solutions, cybersecurity, network support, infrastructure management, software development, and IT consulting. This includes system maintenance, network security, software installation, data backup, and disaster recovery, as detailed on computerlogic.com.au.
• Communication: To communicate with you regarding your account, services, projects, invoices, and important updates.
• Marketing: To send you relevant information about our services, promotions, industry news, and educational resources. You have the right to opt-out of receiving marketing communications at any time.
• Improving Services: To analyse website usage data, user feedback, and service performance data to continuously improve our website, services, and customer experience.
• Personalisation: To personalise your experience on our website and tailor our services to your specific needs and business requirements.
• Recruitment: To process job applications, assess candidate suitability, and manage the recruitment process.
• Legal Compliance: To comply with applicable laws and regulations, including tax reporting, data retention requirements, and responding to lawful requests from government authorities.
• Security: To protect our systems and data from unauthorized access, use, or disclosure. We employ robust security measures to safeguard your data and our infrastructure.
• Billing and Payment Processing: To process payments for our services, manage your account, and resolve billing inquiries.